On my Little Bird agenda this month (there are far too many ‘to-do’s’ to list here) but one in particular is to educate and inform future and current Little Bird Fans on exactly why Little Bird stands by and supports particular products and concepts and design elements and make each Little Bird fan more comfortable with all things that make Little Bird, Little Bird.
For starters, Price… I know Little Bird product is pricey–and it can’t just be reasoned with “it’s hand-made, one of a kind, unique”… I am continually in search of and researching the most efficient cost effective ways of producing all Little Bird items all while remaining true to why I started this company in the first place–To provide a safe, secure, loveable item that will make the world a better place and all those who encounter it happier and enthused to go out and do the same! Organic, Sustainable, Free Trade, Environmentally Responsible, Eco Friendly resources come at a price, which, luckily, as more companies dive into this concept are driving prices down, it’s still going to be more expensive than other items on the market today to produce and sell. You have my word that I will be ever vigilant of ensuring a fair price though. And one thing you can count on from Little Bird is quality, and 100% satisfaction. Which brings me to my next point.
Customer Guarantee. Little Bird is in the business of selling Warmth, LOVE, and Happiness, if that is not what is felt when your item is received, then by all means, give me the chance to make it so or offer your money back. If you are not completely 100% satisfied with your Little Bird item–let me know. I recently did a Trade Show in San Antonio, TX, something I realized I do not really do enough of, I’d say. Therefore, I had no idea what to expect! So I filled my booth with pre-made items which were wonderful, and gave a good representation of all Little Bird has to offer, but I did not factor in how many Custom Orders I would walk away with and the time it would take post show to fill them. In fact, of the 24 sales, 16 were Custom Orders. It caught me off guard and I wasn’t able to provide that individual attention that goes into each custom order before the blanket is even produced to ensure customer satisfaction. I also usually hand deliver items and receive direct feedback, but since these were from out of state and so outstretched in our South Texas area, I had to mail some orders. In turn, of the feedback, which was only given by a third of the Custom Orders, there was 1 overjoyed, 1 upset but anxious and hopeful it could be corrected easily (unfortunately there was a tear), and 3 complaints, mainly stating it wasn’t what they had pictured! Oh my, I was sad. It’s no fun getting complaints no matter who you are or what service you offer. I was so thankful that each gave me the opportunity to correct the issues and work on getting closer to their ideal image though, and learned a great deal and made adjustments based on this experience. It’s tough growing…
The main point I want to get out to you though is: Please utilize our 100% Satisfaction Guarantee. AND, to make it easier for you, please contact me directly via email, I promise a prompt response. AND please spread the joy if you are completely satisfied!! Nothing could make me happier–well maybe the sheer excitement that comes from the children’s faces as the gifted blankets are given–there’s nothing that can replace the joy of a gift received!
Wishing you all a joyful end of summer!